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Frequently Asked Questions
Q. Why should I choose ACCEL/Exchange as my institution’s ATM/POS network? A. ACCEL/Exchange offers the combination of access, performance and value that members and participants require. In addition, Members can benefit from a unique governance structure and participation in the Education Exchange College Grant Program, a way for financial institutions to give back to their communities at no cost to them. Q. What is unique about the Network’s governance structure? A. ACCEL/Exchange Advisory Council sets the strategic and tactical goals for the Network and is also the arbiter on pricing, rules and variance decisions. The Council is comprised of representatives from financial institutions that represent a cross-section of ACCEL/Exchange Network membership in addition to one Fiserv executive. This distributed governance approach combines the network ownership, scale and efficiency of Fiserv with the industry insight and knowledge of executives from our Member financial institutions. The Network believes its governance model provides Members and their cardholders with membership in a Network that is both responsive to their needs and a marketplace leader. Q. How can my institution benefit from participation in the Education Exchange College Grant Program? A. The Education Exchange College Grant Program presents annual awards of $50,000 in grants to deserving high school graduating seniors. ACCEL/Exchange administers this program at no cost to member financial institutions and participation in the program allows financial institutions to provide a significant benefit to their cardholders and invest in the communities they serve. Recipients are selected according to scholastic achievement, volunteerism and extracurricular activities, character and leadership, as well as essay responses and financial needs. Q. What kind of geographical coverage does the Network offer? A. ACCEL/Exchange ATMs are located in all 50 U.S. states, U.S. territories and across Canada, an instantly recognized brand with a significant track record of success. ACCEL/Exchange is also accepted at the point-of-sale in local, regional and national retailers throughout the U.S., ensuring cardholders can use their cards when and where they choose. Q. What kind of performance record does the Network have? A. ACCEL/Exchange consistently delivers industry-leading switch performance, terminal availability, and ATM and POS authorization rates. Q. What kind of value does the Network offer? A. The Network offers exceptional access and performance at a distinct and quantifiable value. With its clear, competitive pricing across the board, including membership, participation and interchange fees, ACCEL/Exchange can minimize your overall network investment and participation costs and maximize your revenue. The need to participate in several EFT networks with convoluted and, in some cases, cost-prohibitive fee schedules is reduced. Q. Who is eligible to become a member of the Network? A. ACCEL/Exchange Members must be Insured Depository Financial Institutions (IDFIs) or wholly owned subsidiaries of IDFIs located in the United States and Canada. Although ACCEL/Exchange membership is limited to IDFIs, non-IDFI organizations are able to participate in the Network. Non-IDFIs gain access to the Network through sponsorship by an existing Network member, i.e. IDFI. Q. Who owns the Network? A. ACCEL/Exchange is owned and operated by EFT Solutions from Fiserv (Nasdaq:FISV), a Fortune 500 company that provides information management and electronic commerce systems and services to the financial industry. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., the company is the leading provider of account processing solutions for U.S. banks, credit unions and thrifts with more than 6,000 clients worldwide. InformationWeek magazine selected Fiserv as the top ranked company in the Banking and Financial Services category, and chose Fiserv No.4 overall on the 2008 InformationWeek 500. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2008, 2006, 2005 and 2004 FinTech 100 surveys. For more information, please visit www.fiserv.com. Q. How long has the Network been in existence? A. Founded in the Pacific Northwest in the 1970s, The Exchange Network was the world's first 24-hour ATM shared network, as well as the first to complete both a coast-to-coast ATM transaction and an international ATM transaction. The ACCEL Network was founded in 1985 as the Northwest's regional POS Network. The ACCEL and Exchange Networks merged in 1991 to provide member organizations with superior ATM and POS capabilities through a single network membership. Q. Does the Network offer "surcharge-free" ATM transactions? A. Yes. ACCEL/Exchange offers No SUR!SM, an optional program that provides surcharge-free ATM locations for participating terminal owners and card issuers. Participants agree not to surcharge one another's cardholders at their respective ATM locations, while reserving the right to impose surcharges on cardholder transactions of No SUR! non-participants. No SUR! ATM locations can be viewed using the ATM Locator of this web site. As an ACCEL/Exchange Member, if your institution chooses to join Allpoint through ACCEL/Exchange , you can greatly expand your institution’s surcharge-free access to include over 37,000 ATMs in leading national and regional retailer locations nationwide. This is made possible through our partnership with Allpoint, America’s largest surcharge-free ATM network. An ATM Locator can be accessed at www.AllpointNetwork.com Q. Does the Network allow shared deposits between its Members? A. Yes. ACCEL/Exchange offers DEPOSIT HERE!SM, an optional Deposit Sharing program that provides deposit-accepting ATM locations for participating terminal owners and card issuers. Terminal owners agree to accept deposits at their ATMs by participating institutions' cardholders. DEPOSIT HERE! ATM locations can be viewed using the ATM Locator of this web site. Q. Does the Network offer any fraud protection? A. Yes. ACCEL/Exchange administers the Card Alert Service, a counterfeit card fraud detection and management service for ACCEL/Exchange Members’ transaction activity. The Card Alert Service is geared towards identifying counterfeit card inventories that can affect multiple cardholders and financial institutions. Unlike neural networks that examine individual cardholder offline debit/credit card transaction patterns, the Card Alert Service focuses on multiple-card, ATM/debit card counterfeit fraud. Based on a predictive methodology aimed at detecting and controlling large-scale counterfeit card fraud by focusing on point-of-compromise (POC) analysis, it incorporates multiple card and multiple institution POC data to detect payment card fraud and notify card issuers so that they can take proactive measures to obstruct or monitor use of potentially compromised cards. |
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