Frequently Asked Questions

Q. How can ACCEL/Exchange benefit me?
A. If your financial institution is a member of the ACCEL/Exchange Network, you are able to use your ATM/debit card to make purchases at local, regional, and national retail locations including grocery stores, pharmacies, gasoline stations, home improvement stores and discount chains in the United States. With ATMs throughout Canada and the United States, your ATM/debit card can also be used to withdraw cash and conduct other financial transactions. In addition, using our automated, real-time payment options, you can use your ATM/debit card to pay your bills via the Internet or automated telephone systems in a matter of seconds.

Q. What kind of geographical coverage does the Network offer?
A. ACCEL/Exchange is available in all 50 states and Canada.
ACCEL/Exchange is also accepted at the nation’s leading and smaller retailers, ensuring you can use your card when and where you choose.

Q. Can I conduct ATM transactions through ACCEL/Exchange without incurring a fee?
A. If your card-issuing financial institution is a member of No SUR! or Allpoint, your ACCEL/Exchange ATM/debit card gives you access to an established base of surcharge-free ATMs.

Just look for one of the logos below that signify a participating ATM:

You can also easily access No SUR! ATM locations using our ATM Locator, and Allpoint ATM locations can be accessed at www.AllpointNetwork.com.

Q. Can I make deposits at financial institutions other than the one that issued my ATM/debit card?
A. If your card-issuing financial institution is a member of the ACCEL/Exchange DEPOSIT HERE! program, you can make deposits at other financial institutions that are members of the DEPOSIT HERE! program.

Just look for this logo that signifies a participating ATM:

You can easily access DEPOSIT HERE! ATM locations using the ATM Locator.

Q. Does the Network offer any fraud protection?
A. Financial institution members of ACCEL/Exchange are required to participate in the Card Alert Service. This helps to ensure the rapid identification of counterfeit card usage and notification of additional cards at risk.